Leading SaaS (Software as a Service) companies understand a critical area for driving revenue growth today: Customer Success. Software businesses that grow fast do so as a result of strong land-and-expand business models that depend on upselling and growing business from existing clients. What can your company do to measure and maximize Customer Success? What metrics are best? What are four key “Must Do” techniques companies can adopt to to quickly drive improvements?
Join Nick Mehta, CEO of Gainsight, and Phil Levinson, Vice President at EdCast’s GuideMe, as they discuss maximizing customer success with critical steps and processes designed specifically for SaaS organizations. Both Nick and Phil have written extensively on customer success and sales-related topics, and this webinar will showcase the most current best practices.
Nick Mehta’s book: Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Discussion topics include:
- The most critical step needed for strong customer success outcomes
- Scaling customer communications
- Using online and in-app training to enhance customer success
- Measuring customer success improvements
Click here to access a copy of the webinar recording.