EdCast Announces New MyGuide Features Using IBM Cloud and Watson Technologies to Power its Intelligent Digital Adoption Solution

EdCast Announces New MyGuide Features Using IBM Cloud and Watson Technologies to Power its Intelligent Digital Adoption Solution

Enterprise customers can now leverage MyGuide’s enhanced natural language processing, conversational support and digital adoption experience– developed using IBM Watson–to accelerate their digital transformation initiatives.

The updated release provides advanced self-serve AI capabilities, including:

  • Natural language activation of voice-based support conversations leveraging IBM Watson Natural Language Understanding
  • Computer vision for web, mobile and desktop UI targeting, built on IBM Watson Visual Recognition
  • Text and Voice Q&A capabilities for Guide search using IBM Watson Speech-to-Text and IBM Watson Text-to-Speech
  • Native integration of MyGuide chatbot inside browser extensions leveraging IBM Watson Assistant
  • Back-end infrastructure for content handling in the flow of work